How do I set up my first campaign?
Navigate to the Campaigns page.
Click Create Campaign.
Enter your campaign details (name, budget, settings).
Assign at least one phone number and one destination.
Save and activate your campaign.
Once both numbers and destinations are added, your campaign will start receiving calls.
Why is my campaign showing as "Incomplete"?
A campaign must have both phone numbers and destinations to be active.
Make sure you have:
Added at least one phone number.
Assigned at least one destination (buyer or forwarding target).
After both are configured, your campaign will automatically move to Active status.
How does call routing work?
Calls are routed based on destination priority (lowest number = highest priority).
If the top destination is at capacity or unavailable, the system automatically routes the call to the next available destination.
This ensures each incoming call is connected to the best available destination.
You can manage priority and concurrency settings under campaign destinations.
How is my account balance charged?
You are charged per minute for completed calls.
Phone number purchases are charged upfront.
All charges are automatically deducted from your Callmount account balance.
Detailed costs can be tracked under Billing → Usage Reports.
Can I block unwanted callers?
Go to Phone Numbers → Call Blocklist.
Add the phone numbers you want to block.
Blocked numbers will no longer be able to reach your campaigns.
This feature helps you reduce spam or nuisance calls.